Refund policy

Full payment is due at the time of booking.

All Travel Club Trip Tickets are: FULLY RESTRICTED / NON-REFUNDABLE / NON-CHANGEABLE / NON-TRANSFERABLE / NON-EXCHANGEABLE / NO-SHOW PENALTIES APPLY.

 

Unless in exceptional circumstances with evidence (e.g. GPs statement of fitness/Hospital Letter etc.) & only if approved by the Travel Co-ordinator. If you cannot travel, please inform ISH Travel Club immediately. Every effort will be made to re-sell your ticket. If your ticket is resold you will be reimbursed for the full amount of the trip (minus any name-change /administration fee imposed by the airline/ operator which is out of the control of the Travel Club). The sooner you inform us that you cannot travel, the more likely it is that we can re-sell your ticket.

 

If you fail to inform us in advance (at least 10 working days’ notice) that you cannot travel and/or No-Show on the trip and/or cancel last minute (less than 10 working days prior to departure) - no refund will be due and you will be subjected to a fine and/or cancellation penalties equivalent to the subsidy ISH has paid on the trip.

 

In the unlikely event your trip is cancelled by the ISH Travel Club or one of our suppliers due to unusual or unforeseen circumstance beyond our control, then we will refund you the price paid for the ticket but you will not be entitled to any compensation for the loss of the tour.

 

Unlawful Resale of Tickets;

Tickets cannot be re-sold by students, they must be returned to Travel Club for re-selling. Any ticket sold or passed on by the original purchaser to another person will be invalid and cannot be used for travel. Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. In addition, we reserve the right to restrict or deny ticket purchasing privileges to any student that we determine to be, or has been, in violation of our Travel Club policies and Travel Club Terms & Conditions.